Comments for ICT for Peacebuilding (ICT4Peace) http://ict4peace.wordpress.com Exploring the use of information and communications technology for conflict transformation Wed, 30 Dec 2009 10:07:18 +0000 http://wordpress.com/ hourly 1 Comment on Dialog Telekom’s false claims of HSPA+ at 28.8Mbps by Dialog Telekom takes out HSPA+ poster online, TRC to investigate false claims? « ICT for Peacebuilding (ICT4Peace) http://ict4peace.wordpress.com/2009/12/25/dialog-telekoms-false-claims-of-hspa-at-28-8mbps/#comment-27800 Dialog Telekom takes out HSPA+ poster online, TRC to investigate false claims? « ICT for Peacebuilding (ICT4Peace) Wed, 30 Dec 2009 10:07:18 +0000 http://ict4peace.wordpress.com/?p=1912#comment-27800 [...] links to this blog show a number of times a recent post on Dialog Telekom’s blatantly false HSPA+ advertising has been read by online TRC email accounts. Tellingly, Dialog Telekom has taken off the HSPA+ [...] [...] links to this blog show a number of times a recent post on Dialog Telekom’s blatantly false HSPA+ advertising has been read by online TRC email accounts. Tellingly, Dialog Telekom has taken off the HSPA+ [...]

]]> Comment on Dialog Telekom’s false claims of HSPA+ at 28.8Mbps by Mobitel Lover http://ict4peace.wordpress.com/2009/12/25/dialog-telekoms-false-claims-of-hspa-at-28-8mbps/#comment-27799 Mobitel Lover Wed, 30 Dec 2009 09:41:01 +0000 http://ict4peace.wordpress.com/?p=1912#comment-27799 I too hate dialog broadband connections that I have, it's very slow. When I switched to Mobitel, it had 1Mbps download speed as they mentioned. I propose everyone to get broadband from Mobitel. It's so far good and cheap. I too hate dialog broadband connections that I have, it’s very slow. When I switched to Mobitel, it had 1Mbps download speed as they mentioned.

I propose everyone to get broadband from Mobitel. It’s so far good and cheap.

]]> Comment on SMS alerts during emergencies – Lessons from Sri Lanka’s tsuanmi alert on 13 September 2007 by Some critical thoughts on New Technologies in Emergencies and Conflicts: The Role of Information and Social Networks « ICT for Peacebuilding (ICT4Peace) http://ict4peace.wordpress.com/2007/09/13/sms-alerts-during-emergencies-lessons-from-sri-lankas-tsuanmi-alert-on-13-september-2007/#comment-27792 Some critical thoughts on New Technologies in Emergencies and Conflicts: The Role of Information and Social Networks « ICT for Peacebuilding (ICT4Peace) Mon, 28 Dec 2009 16:42:05 +0000 http://ict4peace.wordpress.com/2007/09/13/sms-alerts-during-emergencies-lessons-from-sri-lankas-tsuanmi-alert-on-13-september-2007/#comment-27792 [...] Again, Page 11 notes that “The Sri Lankan telecommunications authority now insists that subscribers may only use SMS messaging during national emergencies, so as not to overburden the networks”. This is the first I’ve heard of this bizarre regulation and would like to know from the authors what exactly this means and how it can be technically enforced, especially since the footnote only points to an article on Sri Lanka’s use of SMS during the Boxing Day tsunami and another tsunami alert in 2007 which I’ve written about in much greater detail. [...] [...] Again, Page 11 notes that “The Sri Lankan telecommunications authority now insists that subscribers may only use SMS messaging during national emergencies, so as not to overburden the networks”. This is the first I’ve heard of this bizarre regulation and would like to know from the authors what exactly this means and how it can be technically enforced, especially since the footnote only points to an article on Sri Lanka’s use of SMS during the Boxing Day tsunami and another tsunami alert in 2007 which I’ve written about in much greater detail. [...]

]]> Comment on Myanmar: The urgent need for communications and collaboration by Some critical thoughts on New Technologies in Emergencies and Conflicts: The Role of Information and Social Networks « ICT for Peacebuilding (ICT4Peace) http://ict4peace.wordpress.com/2008/05/14/myanmar-the-urgent-need-for-communications-and-collaboration/#comment-27791 Some critical thoughts on New Technologies in Emergencies and Conflicts: The Role of Information and Social Networks « ICT for Peacebuilding (ICT4Peace) Mon, 28 Dec 2009 16:42:04 +0000 http://ict4peace.wordpress.com/?p=611#comment-27791 [...] deployment with regimes hugely resistant to foreign intervention and with technology deployments, like for example the localised Sahana instance, which problematically (and despite the best of intentions) relied on good will and good luck to [...] [...] deployment with regimes hugely resistant to foreign intervention and with technology deployments, like for example the localised Sahana instance, which problematically (and despite the best of intentions) relied on good will and good luck to [...]

]]> Comment on Emergency Information Service (EIS) by Thomson Reuters Foundation by Some critical thoughts on New Technologies in Emergencies and Conflicts: The Role of Information and Social Networks « ICT for Peacebuilding (ICT4Peace) http://ict4peace.wordpress.com/2009/12/27/emergency-information-service-eis-by-thomson-reuters-foundation/#comment-27790 Some critical thoughts on New Technologies in Emergencies and Conflicts: The Role of Information and Social Networks « ICT for Peacebuilding (ICT4Peace) Mon, 28 Dec 2009 16:42:02 +0000 http://ict4peace.wordpress.com/?p=1922#comment-27790 [...] asked nevertheless. I stress this point because even more recently announced initiatives like the Emergency Information Service (EIS) by Thomson Reuters Foundation dangerously assume, inter alia, that all governments provide free entry to aid agencies, respect [...] [...] asked nevertheless. I stress this point because even more recently announced initiatives like the Emergency Information Service (EIS) by Thomson Reuters Foundation dangerously assume, inter alia, that all governments provide free entry to aid agencies, respect [...]

]]> Comment on Cyclone Nargis: Lessons and implications for ICTs in Humanitarian Aid by Some critical thoughts on New Technologies in Emergencies and Conflicts: The Role of Information and Social Networks « ICT for Peacebuilding (ICT4Peace) http://ict4peace.wordpress.com/2009/04/20/cyclone-nargis-lessons-and-implications-for-icts-in-humanitarian-aid/#comment-27789 Some critical thoughts on New Technologies in Emergencies and Conflicts: The Role of Information and Social Networks « ICT for Peacebuilding (ICT4Peace) Mon, 28 Dec 2009 16:42:00 +0000 http://ict4peace.wordpress.com/?p=1496#comment-27789 [...] their associated technologies. There are also significant concerns I have flagged in the past of the nature of ICT tools and platforms deployed post-Nargis which the HA/DR community may find inconv..., but must be asked nevertheless. I stress this point because even more recently announced [...] [...] their associated technologies. There are also significant concerns I have flagged in the past of the nature of ICT tools and platforms deployed post-Nargis which the HA/DR community may find inconv…, but must be asked nevertheless. I stress this point because even more recently announced [...]

]]> Comment on NAE report on ICT and Peacebuilding gets it right. And also very wrong. by Some critical thoughts on New Technologies in Emergencies and Conflicts: The Role of Information and Social Networks « ICT for Peacebuilding (ICT4Peace) http://ict4peace.wordpress.com/2008/08/02/nae-report-on-ict-and-peacebuilding-gets-it-right-and-also-very-wrong/#comment-27788 Some critical thoughts on New Technologies in Emergencies and Conflicts: The Role of Information and Social Networks « ICT for Peacebuilding (ICT4Peace) Mon, 28 Dec 2009 16:41:58 +0000 http://ict4peace.wordpress.com/?p=814#comment-27788 [...] world peacebuilding, assuredly different to what’s in most textbooks on the topic. For example, a report by the US based National Academy of Engineering on technology and peacebuilding also falsely asserted that complex political emergencies (CPEs) can be easily explained and [...] [...] world peacebuilding, assuredly different to what’s in most textbooks on the topic. For example, a report by the US based National Academy of Engineering on technology and peacebuilding also falsely asserted that complex political emergencies (CPEs) can be easily explained and [...]

]]> Comment on Dialog Telekom’s false claims of HSPA+ at 28.8Mbps by Dialog Victim http://ict4peace.wordpress.com/2009/12/25/dialog-telekoms-false-claims-of-hspa-at-28-8mbps/#comment-27778 Dialog Victim Fri, 25 Dec 2009 15:11:51 +0000 http://ict4peace.wordpress.com/?p=1912#comment-27778 I had a funny experience too. When i had a much serious issue i insisted i spoke to their GM Marketing Mr.Nushad Perera whose number i managed to get through their call centre 0117100100 and 0777678678, funny thing happened when i tried to call him, the guy wasn't in office, none responded, but it was a dialog number (---081234) or something if i remember correct, so i thought i'd send an SMS and ask him to call me back, then i got a message saying my SMS could NOT be delivered to that number, only to be followed by another message saying they have deducted Rs.1.31 from my KIT for the undelivered message i apparently sent to their own GM. How cruel and how cunning i thought. Then i managed to speak to his secretary whose name was Camy ( or Kami) who told me i couldn't send SMS to his direct number. Well, if so, why the hell did they charge me for that SMS then? When i stood firm i was put through to Mr.Suren Gunewardena (CEO of Internet division) who appologized and did justice. Within 10 Minutes he returned my call and my connection was restored within the next 10 minutes. In fact he was a cool dude (if not a cunning professional who handled the situ diplomatically) and finally i was treated in a fair manner. Thing is like everything else in Srilanka Dialog too sucks. But when you stand firm and threaten them with lawsuits, bad PR and consumer affairs litigations, they tend to back off and give in with an appology, but sometimes its too late by then. Their call centre is full of morons who don't understand english let alone a customer complaint. But one must stick to one's guns when dealing with these idiots. Only then can you expect a decent service for the money we pay them. Please complain to their CEO at hans@dialog.lk. I am sure he will look into this and do justice. Best of luck. Sorry i wish to remain anonymous for obvious reasons. I had a funny experience too. When i had a much serious issue i insisted i spoke to their GM Marketing Mr.Nushad Perera whose number i managed to get through their call centre 0117100100 and 0777678678, funny thing happened when i tried to call him, the guy wasn’t in office, none responded, but it was a dialog number (—081234) or something if i remember correct, so i thought i’d send an SMS and ask him to call me back, then i got a message saying my SMS could NOT be delivered to that number, only to be followed by another message saying they have deducted Rs.1.31 from my KIT for the undelivered message i apparently sent to their own GM. How cruel and how cunning i thought. Then i managed to speak to his secretary whose name was Camy ( or Kami) who told me i couldn’t send SMS to his direct number.

Well, if so, why the hell did they charge me for that SMS then? When i stood firm i was put through to Mr.Suren Gunewardena (CEO of Internet division) who appologized and did justice. Within 10 Minutes he returned my call and my connection was restored within the next 10 minutes. In fact he was a cool dude (if not a cunning professional who handled the situ diplomatically) and finally i was treated in a fair manner.

Thing is like everything else in Srilanka Dialog too sucks. But when you stand firm and threaten them with lawsuits, bad PR and consumer affairs litigations, they tend to back off and give in with an appology, but sometimes its too late by then. Their call centre is full of morons who don’t understand english let alone a customer complaint. But one must stick to one’s guns when dealing with these idiots. Only then can you expect a decent service for the money we pay them. Please complain to their CEO at hans@dialog.lk. I am sure he will look into this and do justice. Best of luck.

Sorry i wish to remain anonymous for obvious reasons.

]]> Comment on Dialog Telekom’s false claims of HSPA+ at 28.8Mbps by N http://ict4peace.wordpress.com/2009/12/25/dialog-telekoms-false-claims-of-hspa-at-28-8mbps/#comment-27777 N Fri, 25 Dec 2009 14:10:53 +0000 http://ict4peace.wordpress.com/?p=1912#comment-27777 Dialog is by far one of the worst companies I have dealt with. I had an HSPA connection that provided connection speeds of 10KB/S despite my location in central Colombo. It took me a month to get a technician out on site to confirm I had no signal and then it took me another three and a half months to get the connection disconnected and my device cost refunded. In the meantime despite I paid one months bill and was told the other months were being waived and I would get my deposit back. They then disconnected my regular line because of non-payment of the HSPA bill and in the end didn't refund my deposit and didn't even bother apologizing for all the inconvenience. Stay well away from Dialog, they are a complete bunch of morons. Dialog is by far one of the worst companies I have dealt with. I had an HSPA connection that provided connection speeds of 10KB/S despite my location in central Colombo. It took me a month to get a technician out on site to confirm I had no signal and then it took me another three and a half months to get the connection disconnected and my device cost refunded. In the meantime despite I paid one months bill and was told the other months were being waived and I would get my deposit back. They then disconnected my regular line because of non-payment of the HSPA bill and in the end didn’t refund my deposit and didn’t even bother apologizing for all the inconvenience. Stay well away from Dialog, they are a complete bunch of morons.

]]> Comment on Dialog Telekom’s false claims of HSPA+ at 28.8Mbps by Dishan Philips http://ict4peace.wordpress.com/2009/12/25/dialog-telekoms-false-claims-of-hspa-at-28-8mbps/#comment-27776 Dishan Philips Fri, 25 Dec 2009 14:01:56 +0000 http://ict4peace.wordpress.com/?p=1912#comment-27776 I'm not surprised. They promised download speeds that will go up to 7.2 mbps earlier. It rarely hits 1 mbps. I was thinking it will go up to at least 10 mbps. They shouldn't disappoint us like this, with all false information. Hopefully no one will get caught to their lies. Thanks for sharing. I’m not surprised. They promised download speeds that will go up to 7.2 mbps earlier. It rarely hits 1 mbps. I was thinking it will go up to at least 10 mbps. They shouldn’t disappoint us like this, with all false information. Hopefully no one will get caught to their lies. Thanks for sharing.

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