ICT for Peacebuilding

Recommendations and ideas to strengthen best practices of Crisis Information Management at the United Nations, New York

ICT4Peace Foundation

This is an excerpt from Interim Report: Stocktaking of UN Crisis Information Management Capabilities that can be downloaded in full from here.

The authors strongly feel it is timely for the UN System as a whole to address, at a strategic level, issues of crisis information management and technology best practice and interoperability – to identify current knowledge of best practice, capabilities and challenges, and plot a way forward to improved response.

Respondents in the discussions felt that IM and KM strategies, frameworks and technologies were constantly evolving as well, making it important to create policies in the UN robust enough to handle current needs but flexible enough to accommodate change. Others noted the importance of using appropriate technology – hardware and software solutions – that could leverage existing (embryonic) IM / KM mechanisms and render them more meaningful and effective. This includes the need to develop of mechanisms and tools that work in austere conditions. Crisis information systems need to be developed that work robustly and are “good enough” to work in conditions of chaos, political instability, poor and intermittent network access, lack of physical security, with democratic institutions under siege and very little control over territory by a central government. Developed for these conditions, it is expected that the crisis information management tools can both scale up and be deployed in other conditions less austere, and also at the HQ level at the United Nations in New York.

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ICT for Peacebuilding

Interim Report: Stocktaking of UN Crisis Information Management Capabilities

ICT4Peace Foundation

Sanjana Hattotuwa and Daniel Stauffacher

From October 2007 to February 2008, representatives from the ICT4Peace Foundation met informally with a number of high-level representatives at key agencies based at the United Nations in New York in preparation for a stocktaking exercise on crisis information management capacities and best practices. These meetings with heads of agencies, units and departments, IT administrators and key Knowledge Management (KM), Information Management (IM) professionals and consultants gave vital insights into some of the best practices and key challenges facing crisis information management at the UN including the gaps and needs that had already been identified, the challenges facing KM and IM and ideas for meaningfully addressing some of these challenges.

A draft report was tabled at a meeting held on 8th July 2008 in New York at the United Nations, where respondents and other high level participants were invited to engage with the preliminary findings and observations. Their input and feedback at the meeting and via email is incorporated in this final draft.

Download a copy here.