Questions on ICT4Peace: A response to Paul Currion

Paul Currion’s blog post in response to one on the ICT4Peace Foundation that appeared recently in Fortune Magazine is delicious food for thought. There are a whole range of questions and challenges Paul addresses and proposes, of which I thought I would respond to a few in my capacity as a practitioner of ICT4Peace in Sri Lanka. I have, in fact, learned tremendously from Paul’s own work and it’s because of the report he was part of that I am today associated with some of the work on ICT4Peace at a global level.

To make it explicit however, though I am as Paul notes associated with the ICT4Peace Foundation, these thoughts are my own, not necessarily reflecting the opinion of the Foundation and primarily based on work in the field in the area of ICT4Peace in a country that’s going no closer to peace, for over 8 years.

  • Paul notes that,

“Daniel is entirely correct that technology isn’t being used as effectively as it could be in our work, and correct that the issue isn’t the technology itself. He believes the problem is one of leadership – I believe that the problem is one of management, but I’m willing to believe that we’re talking about roughly the same thing.”

  • I think it is both a question of leadership and management. I understand leadership as those who are responsible for decisions to share information they have or have access to. Leadership therefore is seen (or not) across many levels in an organisation. Accordingly, the awareness of and approach to knowledge sharing within and between organisations is is deeply influenced by the attitudes and practices of the leaders they work with and report to. When these leaders are averse to information sharing, my experience is that no matter what technology you introduce to the workflow and how easy it is to use, they will simply not avail themselves of it to the fullest and in a sustained manner.
  • Often, it’s the senior (in terms of age as well as experience) leaders who are the most resistant to ICTs and the idea of ICTs, which holds them and their work more accountable within the organisation, its donors and most feared of all, amongst their beneficiaries. Unless clear, immediate and sustained benefits of using ICTs are seen by these leaders, in a manner that does not vitiate, inter alia, their reputation, the office they hold, their social standing and the organisation’s ability to secure funding, they will not buy into it. The prospect of having someone from the field make direct contact with donors by-passing implementing agencies is from experience precisely what makes many organisation’s fear ICTs, instead of embracing them.
  • Paul’s right that it’s not always the IT administrator who is the gatekeeper. But I do believe that its often a case of bad or inadequate leadership, and not just at the senior levels of an organisation, that significantly contributes to the confounded problem of information sharing. This failure of leadership in an organisation at many levels requires a change in management style to bring in, encourage and meaningfully support new (young, but not necessarily so) thought-leaders more attuned to the potential of ICTs in peacebuilding, conflict management et al.
  • Paul goes on to maintain that:

“The part I disagree with here is that it’s not the IT people who are telling their directors what information they have or don’t have, since IT people in general have no involvement with the information that goes through their systems. It’s the programmes and operations people who are responsible for this, and also for determining what they need to know. The thing is, we already know what we need to know – it’s just that we’re not very good at a) getting it and b) sharing it.”

  • From experience, because of the relative ignorance / suspicion of ICTs by leadership at all levels of management (from the field to the HQ), IT administrators are often the de facto architects of an organisation’s ICT policy, including what systems to procure and use on their networks. Many of these IT administrators are well trained in robust, industry grade applications and network management, but don’t always understand the demands placed on ICT systems and the importance of appropriate technologies in the context of peacebuilding. You can have for example, wholly inappropriate software and hardware combinations (that look great on paper), prone to failure, for mission critical processes such as Ceasefire and Human Rights monitoring and civilian protection.
  • My experience is that new media and new technologies, ranging from wikis to mobiles (and software like FrontlineSMS), from blogs and collaboration suites like Groove Virtual Office, are unknown to many IT administrators. What is more, when introduced to them, their first and sadly, sometimes only reaction is that they constitute threats to established network security and information exchange protocols, thereby severely vitiating the ability of progressive thought-leaders in organisation from sharing information and knowledge.
  • On the other hand, my experience is that programme and operations people also don’t always like to share information. They may well be forced to on occasion, but the best I guess one can expect is for precisely that – ways in which a shared and urgent goal (such as immediate disaster response) can be coordinated and designed in such a manner to facilitate intra and inter-organisational collaboration. When Paul says that we aren’t good at getting what we know we need to know and then sharing it, he hits the nail on the head. My experience is that many often concentrate on getting the information they need, but once they do, don’t share it to others who may also benefit. Ergo, I tend to disagree with Paul when he says that:

    “I’m not sure that groups “resist” sharing information, because that suggests that they’re actively hoarding it – and my experience is that they’re usually quite happy to share it, but they’re a) busy responding to a disaster and b) the mechanisms aren’t in place to share.”

    • I wish I could believe the same! Honestly though, NGOs in Sri Lanka and in Nepal, two countries I have significant experience in working in from HQ to field level on ICT systems and processes deeply linked to their respective peace processes as well as donor coordination, humanitarian aid and human trafficking, simply do not want to share information. It’s as simple as that and the reasons for this are complex and inter-weaved with the protracted violence and the constitution of NGOs themselves. The levels of resistance may differ from tier to tier and from field to HQ, but its generally a given that these organisations will not collaborate or coordinate, even when working on the same issues, in same geographical footprint and oftentimes networking with the same grassroots organisations.
    • There is a another dimension that changes this sad reality and it is donor funding for consortia and NGO networks specifically aimed at the creation of knowledge sharing mechanisms. My recent experience with the human rights monitoring, advocacy and reporting platform and on-going work with a violent crimes victims referral system (for use in Human Rights abuses as well as human trafficking) are revealing in this regard:
    1. Organisations want funding, even if they don’t need it. If funding is tied to collaboration, they will bear and support it for as long as the funding lasts. If such collaboration is based on ICTs, they will readily adopt new technologies but with no real commitment to using ICTs after the project ends.
    2. Organisations often grossly underestimate the human resources and management considerations of ICTs for networking, collaboration and knowledge sharing. Human resources are scarce in conflict zones that see high staff turnover in NGOs. This has a direct impact on the adoption and sustainability of ICT mechanisms.
    3. Collaboration between unlike-minded organisations (which ironically may be working on the same issues though with different approaches) is rarely strengthened by ICTs alone. Organisational cultures can take years to change when the staff are entrenched, or can change radically when staff turnover is high – ICTs can help facilitate the former and help create institutional memory in the case of the latter, but people, above all ICTs, matter the most. The right people at the right place at the right time (and it happens more often than one expects!) can create new cultures of work and knowledge sharing through ICTs that organisations find difficult to set aside even after they leave.
    • Paul makes one final comment that I found interesting. He says that:

    “If I had to sum up how I feel about this article and about ICT4Peace – I’m glad that Daniel is raising the visibility at the diplomatic level, but I’m not convinced that those levels are where the change will take place.”

    I don’t think it’s an either / or proposition. Change will be fuelled by the inevitable and rapidly growing use of technology on the ground by beneficiaries and victims. There’s no escaping this – technology will hold all those involved in peacebuilding and humanitarian aid more accountable, and by extension compel as never before organisations and governments to be more responsive in disaster relief. On the other hand, the UN and many government’s are parochial, lethargic beasts, hugely resistant to change.

    The wonder of a bureaucracy however is that when you do facilitate change at the top, it trickles down to all operations right down to the lowest tier. Yes, it is a singularly challenging process takes longer than is necessary. Yes, it’s frustrating. Yes, it employs a language of expression that is alien to the rest of us. Yes, it’s not easy, requires money, effort, human resources, political clout, diplomacy and all manner of other tricks to cajole, convince or compel those who hold the power to change. And yes,there’s no guarantee of success.

    But I’m hopeful that things will change for the better.

    In my first response to the report on ICT4Peace that Paul also worked on, I noted that,

    The greatest contribution of this report lies in bringing to the world’s attention some of the wonderful and valuable ICT initiatives that have contributed to all aspects of peacebuilding in some of the world’s worst hotspots and for research into peace in general. I hope the report and it partner website will continue to forge ahead with new thinking on this area of pivotal importance.

    I also hope that future iterations of the report and research in this area more fully engages with those who use ICT daily in their trysts with peace.

    Special thanks to Paul Currion and the great work he does behind the scenes to promote this work.

    Two years on, I’ve only come to believe more, through my own work, that ICT4Peace, far from being an ill-defined field of practice and research, is actually well defined, maturing apace and truly useful, speaking as someone responding to violence on a daily basis.

    Paul’s continued support and work in this area is an inspiration for us all along with the vision of Daniel Stauffacher and the other authors of the report. They are the giants upon whose shoulders we stand.

    ICT4Peace in 2007: Significant work, applied research and challenges

    It’s been an bloody eventful year, literally and metaphorically.

    Sri Lanka’s war escalated dramatically over the course of the year, with the LTTE suffering significantly at the hand of a Government hell-bent on its complete destruction. The timbre of democracy in Sri Lanka took many blows, not just through the erosion of human rights and the exacerbation of humanitarian crises in the embattled North and East of Sri Lanka, but also through the continuing unconstitutional rule of the present regime. Demonstrating a racism and rabid intolerance mirroring that of the LTTE, the regime in the South displayed a totalitarian bent that in living memory was the worst it has been for democratic governance in Government controlled areas in Sri Lanka.

    Work on ICT4Peace was placed against this sombre backdrop. Clearly, though we established significant markers in ICT4Peace writ large, the continuing violence, anxiety, insecurity and war means that there is very little to celebrate. I am convinced however, as never before, that ICTs can make an impact in a number of ways despite the rise of violence.

    Human Rights Monitoring, Reporting and Advocacy

    Key in this regard is a Human Rights Monitoring, Reporting and Advocacy platform for two leading human rights NGOs in Sri Lanka that InfoShare designed and developing using HURIDOCS. When I first met a representative of HURIDOCS in Geneva in 2007 and told him about the system, his first response was how we had managed to create a world-class system without even one single questions asked of them. Clearly, they were impressed.

    Strategically, the system came at a useful time for the two organisations currently actively using it (in addition to other HR consortia interested in using it for their work in SL). The Sri Lankan government’s placement of extremely sharp and loquacious experts of spin and counter-propaganda to man its key High Commissions (Switzerland) and diplomatic fronts (SCOPP) posed a severe challenge to even leading HR advocacy groups in Sri Lanka. These organisations were good at international lobbying and HR advocacy, but unused to collecting, recording, storing and disseminating HR violation in a systematic manner, which meant that what they produced and released in the public domain was mercilessly decimated by the Government spin doctors as partial, inaccurate and untrue.

    Moving away from the collection of records from, in some cases, Microsoft Word and Excel, into the highly structured and comprehensive HURIDOCS standard was more of a organisational challenge than technical, as is always the case with most ICTs introduced to the NGO sector to augment their work. Adequate training had to be given and human resources considerably strengthened in order to use the system, which over the coming years we hope will set a local and international standard for strong HR monitoring and advocacy.

    Our human rights system features:

    • Web based interface: The world’s first fully web based Human Rights monitoring and reporting system. The database will run on Microsoft Windows, Mac OS X and Linux, ensuring the highest accessibility and a system highly resilient to changes and upgrades in operating systems.
    • Admin interface: This consists of a full implementation of the internationally recognised HURIDOCS data gathering/interpretation system with a full-featured data management interface with which organisations can enter, edit and manage human rights information.
    • Public advocacy website: This is equipped with charts, GIS maps and reports for data analysis as well as functionality to manage publications, articles and news related to human rights issues.
    • Multiple user access levels that define whether a user can view public information, view confidential information, modify information or site settings. This enables organisations to give selective access to the data management interface to individuals and partners that they may wish to bring into future monitoring work. Further, this enables any partner anywhere in Sri Lanka or abroad enter data directly into the system that organisations can then verify and approve for publication.
    • UNICODE standards based data entry: For person names and place names, the system includes extra fields to enter the same names in Sinhala and/or Tamil. Unicode text is used to make these fields searchable.
    • Data export formats: currently exports to CSV, an industry cross-platform standard that enables users to view information on Excel or any other spreadsheet programme on any operating system
    • RSS feeds of all new and updated content that enables critical updates of human rights to be accessed via email, SMS, mobile phone, PDA or newsreaders
    • Automated periodic (day end/weekly/monthly) situation reports, available on the website as an archive and also available as an RSS feed.
    • Database backup: the data on the server will be automatically backed up daily.
    • Security: SSL will secure all data being transmitted between the user’s computer and the server.
    • Browser compliance: all features are supported on Mozilla Firefox 2, Internet Explorer 6 Service Pack 2, and Internet Explorer 7.
    • Over the wire and on-disk industry grade encryption and data security.

    Fully complaint and backwards compatible with HURIDOC’s own (ageing) WinEvSys, our system is several generations ahead of it. We have planned an exciting range of features, from full mobile and PDA integration to advanced data visualisation including GIS that we will progressively build on to the system. I worked closely on the design and development of this system and am looking forward to its evolution.

    Citizen journalism and New Media – Groundviews

    Groundviews

    Groundviews, launched in November 2006, came to be recognised over the course of 2007 as a site for original and path-breaking content on Sri Lanka. The site went on to win the first international award any civil society web based initiative / site has won in Sri Lanka an award of excellence in new communications conferred by the Society for New Communications Research.

    SNCR Award

    The content featured on the site over 2007 has responded to key events and processes in Sri Lanka with content that, on occasion, would not have been published in traditional media. Ground reports from the embattled North and East were useful foils to critically appreciate traditional media reports and propaganda on the war. Leading news and information websites such as TamilCanadian News, InfoLanka, Colombopage, Global Voices Online and numerous other blogs and websites, both local and international, now regularly link to the site.

    Over the course of the year, Groundviews took on the malpractices of traditional media, web censorship, compelling perspectives of life in the midst of conflict, legal and political analyses, articles that critically analysed disaster response mechanisms and frameworks, issues such as the case of Rizana in Saudi Arabia that were largely ignored, at the time, in traditional media and on a number of occasions had to deal with the challenges posed by trolls and other miscreants.

    In addition to this, Groundviews digitised and uploaded as well as archived and featured progressive videos on war and peace in Sri Lanka and fully incorporated Facebook into the website (to my knowledge, the first citizen journalism initaitive in the world to begin a Facebook Fan Page as an extension of the main site).

    As of today, Groundviews on average gets around 20,000 pages views a month and around 700 page views a day (click here for more stats on the website and its readership).

    Citizen journalism and New Media – Vikalpa, Vikalpa YouTube Channel and VOR Radio

    Vikalpa

    Vikalpa was launched in 2007 to address the need for citizen journalism content in Sinhala and Tamil that critiqued the status quo. Even though Groundviews was and still is a place for tri-lingual content, much of the submissions came to me in English and I didn’t have the time to actively elicit and / or create content in the vernacular from the field.

    With ICTA and UNESCO funding, Vikalpa started to generate content from the field on issues related to Groundviews but with an emphasis on the vernacular.

    Vikalpa, which is run and edited by a team of two at CPA that I helped train in citizen journalism basics, has developed its own identity. Wholly based on UNICODE standards, that to date poses some problems with input of Sinhala to the site, Vikalpa nevertheless generates around 600 pageviews a day, which is incredible given what I thought (wrongly) would be the more limited audience of web users interested in alternative news and information in the vernacular (Sinhala / Tamil).

    Vikalpa is the first and to date only CJ website in Sri Lanka that produces content in Sinhala and Tamil, including audio and video.

    Vikalpa Video

    To this end, though not yet officially launched, the Vikalpa YouTube Channel was a pathbreaking exercise. Exclusively using the Nokia N93i (as an experiment to challenge ourselves to take mobile phone based news gathering to the limit) the channel was in the 3rd week of December ranked in the top 100 list of Directors on YouTube (ranked #82) for a video we uploaded that featured perspectives of the embattled city of Jaffna in Sinhala, that alone was viewed over 4,000 times. The channel itself has been viewed over 1,300 times since we created it, with many videos featured in it viewed hundreds of times.

    Again, I was proved wrong on just how much of an audience there is for CJ content critically analysing war and peace in Sinhala and Tamil.

    VOR Radio

    Voices of Reconciliation Radio (VOR Radio, Sri Lanka’s first and only civil society podcast website, was strengthened in 2007 over a hundred hours of programming, largely in Sinhala and Tamil, of content that explored social, political, economic, cultural and religious issues across all communities, ethnicities in Sri Lanka, including many voices and podcasts from communities in the East and North of Sri Lanka.

    Notable in this regard was full selection of recordings from the first Women’s Tribunal in Sri Lanka on 25th November 2007, that includes deeply moving and compelling personal narratives of violence against women (click here and select November 2007 from the drop down list to get a list of all the podcasts).

    Work with the ICT4Peace Foundation: ICT4Peace internationally

    ICT4Peace Foundation

    In my capacity as Special Advisor to the ICT4Peace Foundation based in Geneva, Switzerland, I was part of several interesting meetings over the course of the year culminating in the launch of the ICT4Peace: An International Process for Conflict Management at the United Nations in New York on 15th November 2007.

    I penned a brief write-up of this event for the PeaceIT! magazine put out by the Crisis Management Initiative. A full list of documents on this process, including the report of the event, can be found on the ICT4Peace Foundation’s website here.

    In addition to this, I also made a submission on behalf of the Foundation at the United Nations OCHA +5 Symposium held in Geneva in October 2007.

    The Foundation also launched in 2007 the web’s first wiki that catalogues real world examples and applied research of ICT4Peace.

    Publications and writing on ICT4Peace, New Media and Citizen Journalism

    I wrote far more in 2007 to web and traditional media, as well as chapters to books, than I did in 2006. Most of my writing, that can be found on this blog, Groundviews as well as on my personal blog, were written as personal responses to and critiques on the situation in Sri Lanka.

    Of my writing on ICT4Peace per se, the most notable submissions were:

    Other significant developments and writing related to ICT4Peace, New Media and Citizen Journalism

    So what?

    I’m often asked what all this means. My response is simple. As noted at the beginning of the post, despite the increase in violence domestically, Groundviews, Vikalpa and VOR Radio in particular, but also the burgeoning Sri Lankan blogosphere in general offer a range of rich and varied perspectives on democracy, peace and war in Sri Lanka.

    Some of the voices for example featured on VOR Radio are now no longer with us. The perspectives on Groundviews have engendered discussions and greater awareness on issues that traditional media has only managed to cover through stereotypes. Vikalpa has exposed little known facts of life even in Colombo, such as the existence of high security zones within the University of Colombo.

    As I note in my article on citizens journalism on Madrid11:

    There is no guarantee that Groundviews will foster a new social movement in support of peace. There is no guarantee it will secure peace, in any greater degree, on the ground and in the north and east of Sri Lanka, where it is needed most. There is no guarantee that hate speech will not take over the timbre of online debate. The more Groundviews is successful in fostering new voices in support of peace, the more it will become a target of concerted attacks to prevent its growth.

    And it is here that our greatest challenge lies. Not in the technology itself, but in the creation of a social and political movement – one fostered by citizen journalism mediated through new media and new technology – that is able to maintain, in some small way, the hope of a just and lasting peace in Sri Lanka.

    This hope fuels Groundviews, not as a simplistic magic bullet against terrorism, but as an increasingly important vehicle for ordinary citizens to record their views in support of democracy as the only way through which terrorism can be effectively combated.

    Challenges

    One of the greatest challenges I’ve had to deal with this year has been in responding to the significant challenge of trolls and hate speech online. Two spikes of hate speech and trolling on Groundviews – one for around 2 to 3 months in early 2007 and the other, ongoing at the time I write this and after our award, suggest that with every expansion of the sites to new audiences brings with it a share of new trolls and anonymous commentators who seek to use the fora to promote their own blinkered viewpoints that they parade as patriotic. This despite clearly stated guidelines for submissions and the tone of manner of discussion.

    Editing and deleting these comments invariably brings the argument by those who have little tolerance for its otherwise (see comments in response to this post), that the sites flagrantly violate the freedom of expression.

    Some of the trolls started their own blog posts to name and shame the sites and one other, most recently (and hilariously, I think) started his own blog for posts and comments rejected from Groundviews.

    On the one hand, this demonstrates the high visibility and veracity our citizen journalism sites command locally and internationally, in English as well as in the vernacular. A comment or post on any of the CJ sites we’ve created is guaranteed more visibility than a personal blog. This is its own attraction for those trolls.

    On the other, I’ve often had to make judgement calls, based on the guidelines and also on what I feel a particular post or comment may engender in subsequent comments and submissions. All of the posts on Groundviews deal with highly emotive and divisive issues, more so in light of the widening, violent disconnect between pro-democracy NGOs (and the public writings of those working in or associated with them) and the larger polity and society in the Sinhala South (and their counterparts amongst the diaspora, who often tend to be more rabid, intolerant and insufferable).

    It’s been tremendously challenging to edit Groundviews in particular (and the other sites less frequently) because I’ve had to continuously weigh personal threats to self and family that come in the form of comments and emails against the need to keep the forums as open as possible to content that may rile the pseudo-nationalists and patriots, but are viewpoints that need to be features precisely because they are being erased apace in traditional and other media in Sri Lanka.

    The most challenging comments however are those that may be overwhelmingly spiteful, but carry an essence of truth in them that if only the person could articulate sans the viciousness, would be genuinely useful to further debate. Interestingly, efforts to communicate with those who communicate in such a manner have on occasion proved fruitful. One case is with someone called Justmal, who made some rabid comments earlier in the year against me personally and others published on Groundviews, but over time, has demonstrated a marked ability to engage intelligently with the content therein.

    On balance, I think that moderated fora work better than unmoderated discussion spaces. The lessons from Moju were well learnt in this regard, even though the challenge of moderating is quite honestly extremely draining with little that comes in the way of thanks save for the content I’ve engendered that serves as a vital record and archive of discussions for posterity.

    Final thoughts

    ICT4Peace, a field that since 2003 I’ve worked hard to define through applied research and practice, came of age in 2007. Through the work of the ICT4Peace Foundation at the international policy level and my own, more humble efforts in Sri Lanka within violent conflict, I think the acronym and what is means and stands for is now part and parcel of the debates on conflict resolution, Online Dispute Resolution, SSTR, civilian-military relations, crisis management and humanitarian aid.

    I’m looking forward to 2008 to consolidate this appreciation of ICT4Peace.