Technology in constitutional reform: Central or peripheral to substance and process?

Paper prepared at the invitation of Dr. Asanga Welikala for a preparatory advisory roundtable on a new constitution for Sri Lanka, hosted by the Centre for Policy Alternatives (CPA), the Constitution Building Programme of the International Institute for Democracy and Electoral Assistance (International IDEA), and the Edinburgh Centre for Constitutional Law (ECCL) inn collaboration with the Government of Sri Lanka.

The backdrop

Media reports just before the Parliamentary Election held on 17th August 2015 indicated that the Government of Sri Lanka had entered into a Memorandum of Understanding with Google to bring around 14 high-altitude balloons above Sri Lanka to provide more seamless Internet access. Sri Lanka will be the first country in the world to employ these balloons, called Project Loon[1], commercially and at this scale. Though the MoU wasn’t made public and many questions around cost of access and coverage remain, one of Google’s avowed goals under Project Loon is to to connect people in rural and remote areas and help fill coverage gaps. Along with more traditional investments around telecommunications infrastructure and market imperatives, it can be expected that in under five years – the term of the new government – Sri Lanka will enjoy coast to coast wireless broadband coverage, with a population that is connected through at least one platform or one device, to the Internet, web and social media.

The trend is unmistakable.

Central Bank statistics reveal Sri Lanka has 107 phones for every 100 citizens[2]. Year on year, mobile based Internet subscriptions rose 85.8% and Internet penetration stands at around 16.4%, both according to the Central Bank which itself admits the actual numbers of those connected could be much higher[3]. Upwards of 2.7 million Sri Lankans are on Facebook alone. According to data by market research company TNS[4] Jaffna shows the highest per capita Internet penetration in Sri Lanka. Video (i.e. TV) consumption is already shifting online, from terrestrial broadcast (which means that citizens are watching content when they want, sometimes more than once, and socially sharing what they view, along with opinions on it). Information in the public domain increasingly suggests the 18-24 demographic in Sri Lanka, vital to engage with around transitional justice and reconciliation, don’t meaningfully engage with mainstream media (MSM) as newspapers, radio or TV. Wherever they are, they engage with MSM content primarily through smartphones, Facebook and chat apps and also produce content of their own, contesting and complementing mainstream media. Senior journalist and media critic Ranga Kalansuriya’s social survey based research in early 2015, notes that “The primary results shows that the internet, mainly the social media, is becoming game changer within the paradigm threatening the conventional media in a considerable way” and in particular that “almost half of the sample feels that the media content impacted on their decisions to some extent at the elections while, interestingly one thirds feel there had been no impact at all. The most impacted media was the television for almost 60 percent and then it was the internet for a group closer to 25 percent. The newspaper impact for less than 10 percent and radio impacted on only 5 percent”[5].

A poll done by Social Indicator (SI), the social polling arm of the Centre for Policy Alternatives (CPA) in late June and early July this year in the Western Province – as the most developed in the country – paints a picture of digital life other Provinces will mirror and may even leapfrog a few years hence. Asked if web usage if more content/sites were available in Sinhala or Tamil, 57.1% said yes. 79.1% accessed the Internet through their smartphone. Facebook was used by 73.3%. 60.2% said compared to a year ago, they spent more time online. 42.2% said Ministers in government should use social media to engage with the public. Along with this snapshot of access and use comes also insights into Sri Lanka’s discursive frameworks. 50% said that over the past year, they had decided to learn more about a political or social issue because they had read it online. Interestingly, 61.5% said the action they took was to create awareness amongst family and friends.

In the Western Province today and in a few years throughout the island, primarily through smartphones and tablets, citizens will produce, disseminate and discuss issues anchored to entertainment and gossip as well as news and current affairs via social media platforms and apps, increasingly in Tamil and Sinhala. The effects of these online conversations will also deeply resonate with social networks and communities that aren’t as well connected to online media.

Deliberative structures

Public engagement through these ubiquitous, multi-media and multi-lingual networks will for Government, and indeed, it’s vocal opponents, undergird new and hopefully innovative mechanisms for public confidence building, perceptions management and strengthening electoral support around policymaking, governance and constitutional reform. As importantly, tools, techniques and social networks to win votes around elections that go on to be under-utilised at best once elected to power is not a viable model. A government, out of enlightened self-interest at least, should seriously consider the importance of public engagement through technology after it is elected and especially when it is under siege. The central challenge here is not one of technology, it is one of political leadership.

Agility, responsiveness, transparency. Failing fast (not waiting until the final stages to acknowledge failure, but recognising it early on and addressing it) and failing forward (not being scared to admit failure and using it as a lesson to improve product and process in the future). Iterative design (learning to design better at every stage based on user feedback and interaction). These are some core principles of product development and design in the world of technology today. Though deeply relevant and replicable, they remain largely unknown as a basis for a government to think, operate, react or plan, or indeed, the blueprint of a constitutional reform process to be anchored to. This is especially relevant in a context where citizens think as consumers and expect levels of service delivery and engagements with government, and governmental services or processes, on par with that which they enjoy from trans-national corporations that manage (all social media operations on) the Internet. An obdurate, rude or unresponsive government risks irreparable reputational damage over a very short time and across geographies and communities. By not embracing participatory and responsive mechanisms to plan for and execute policy making as well as constitutional reform, governments risk the best of intentions to radically reform polity and society. The conversations over social media around the legislative drafting of the 19th Amendment – the delays in translation, the inability for the public to engage in structured debates or input, the multiple versions circulating in the public domain through non-official sources, the lack of direct, public engagement by government to demystify clauses – flag reservoirs of frustration, not all by spoilers, around the non-use of existing technology around a vital reform initiative.

Much more can and should be done. The examples that follow aren’t prescriptive. Each offers a way of thinking, seeing, or responding to a challenge that is integral to constitutional change or reform writ large. Each offers a template worthy of adoption and adaptation, given the innovation and skills that reside within Sri Lanka especially in the tech community and civil society. With strategic deployment and careful curation, each offers the promise of a public more aware of and by extension, responsive towards key issues around constitutional reform.

Technology platforms, apps and services

Democracy OS[6] is a citizen engagement platform for democracy at its most distilled – getting citizens to vote on an idea, and through this, getting them involved in processes of deliberation and debate around core issues. As noted on the Democracy OS website, with 4 million+ citizens, Buenos Aires became the first city to have a Digital Democracy in place with each of the 16 parties in Congress agreeing to present one bill to be debated along with every citizen of the city online. DemocracyOS has been used for, inter alia, policymaking, electoral reform, citizen participation and accountability in India, Chile, France, Mexico, Peru, Brazil and Colombia.

The usual example on deliberative democracy over digital platforms is to study President Obama’s campaigns and use of the media, including social media, as both candidate and incumbent. A Washington Post article from May this year[7] is an easy to access and understand blueprint on how Obama and his team strategically designed the message to fit the medium, and importantly saw engagement over media as inextricably entwined with and central to Obama’s political projects. Though important, of particular resonance here is not so much the use of social media but the imaginative mind-set behind the adaptation, adoption and appropriation of new and existing media for political ends. For example, after the debacle of Obama’s healthcare website[8], the President, instead of going on the defensive, acknowledged the problem and furthermore, appropriated comedy and comedians, including by spoofing himself, to push the same message. Millions engaged, and the project was ultimately – technically as well as politically – a success. The perception of issues is managed today not necessarily by those with the widest reach or largest readership, but by those able to generate the most viral content. To be shared and liked is a new social currency that extends well beyond elections and shapes public discourse, even offline. If interest in constitutional reform and its more substantive points are to reach the masses, along with imaginatively produced content, arguably the best way on Facebook alone would be by leveraging the reach of a popular female model and the near universal love for cricket![9]

This shift from the strongly didactic to a more deliberative and engaging approach, from constitutional reform as entirely exclusive to a process that engaged the public was most pronounced in the (failed) experiment in Iceland to create a “crowdsourced constitution”. As noted in Slate[10],

… 25 constitutional drafters [used] social media to open up the process to the rest of the citizenry and gather feedback on 12 successive drafts. Anyone interested in the process was able to comment on the text using social media like Facebook and Twitter, or using regular email and mail. In total, the crowdsourcing moment generated about 3,600 comments for a total of 360 suggestions. While the crowd did not ultimately “write” the constitution, it contributed valuable input. Among them was the Facebook proposal to entrench a constitutional right to the Internet, which resulted in Article 14 of the final proposal.

The failure to pass the new constitution wasn’t linked to the means of soliciting input from the general public. Lessons around the exercise in fact urge that in the future, more planning and consideration has to go into the process of constitutional reform, including more human and financial resources around the use of technology. In a much smaller way, but quite significant because of the violence surrounding discursive and critical spaces in Sri Lanka under the previous government, the growth of memes of Facebook is another instructive lesson in how popular culture over the Internet can strengthen (or seriously undermine) public appreciation of key issues. As noted by me three years ago[11],

The growth of the Sri Lankan meme on the web is a relatively recent phenomenon. It now has its own Facebook presence, with more fans than the Daily Mirror page (19,000+ vs. 16,000). There are historical antecedents. “Me kawuda? Monawada karanne?” (Who is he? What is he doing?) posters during Premedasa’s government was a meme – two sentences plastered on public spaces creating a questioning so subversive that it led to violent ends for producer and playwright… [Now] memes are shared on individual profiles, which are then ‘liked’ by others, downloaded, emailed, embedded on websites and flagged on Twitter. It reaches, quite literally, hundreds of thousands effortlessly… memes essentially critique the mainstream and change the story. In changing the story, memes can contribute to changing the status quo. Something for governments, including our own, to keep in mind the more censorious they get, and want to be.

The use of memes by a constitutional reform project can be seen as the modern day equivalent of, for example, South African cartoonist Zapiro’s interrogation of constitutional reform in the mid-90’s, albeit over social media and generated digitally, without confirmed authorship. With the focus of policymakers and constitutional reformers usually on mainstream media’s reach and effectiveness at shaping public opinion (which to date, in so far as metrics around the influence of TV talk shows in Sri Lanka go, is valid) the use of social media in particular, and Internet, web and mobile platforms in general around a reform process remains nascent, even as the diversity of content, its reach and spread grows.

Three technologies present themselves immediately in this regard – Facebook, Twitter and a platform that is not often talked of in the same breath as social media, WhatsApp. Facebook and Twitter growth in Sri Lanka is widespread and shows explosive growth. Groundviews recently archived tweets around the recently concluded Parliamentary Election[12]. The archive, spanning eight weeks and including two official hashtags used by the majority of users around the election (#SLGE15 and #GenElecSL), captured 174,663 tweets. Tweets using variations of these two hashtags, as well as not using either were also in the tens of thousands – far too much in fact to archive without industrial grade technical architectures. Yudhanjaya Wijeratne, a respected blogger and data wonk, published a study of Facebook around the election[13]. What was evident through this study was that the Mahinda Rajapaksa camp was the most strategic in their use of Facebook to engage, not just publish. Whereas one lesson is that in a less controlled, contained and censorious context, propaganda by any one camp has far less traction and unchallenged reach, this nuanced and strategic use of Facebook alone can and should be adapted to support wider deliberation and awareness raising around constitutional reform, amongst the same demographics. Examples from Libya[14] and Liberia[15] are also instructive in this regard.

Chat apps in general, and WhatsApp in particular lie outside the scope of many social media discussions and studies, and this is a pity. The hugely popular mobile instant messaging app, bought by Facebook for $22 billion in 2014, saw unprecedented use by the BBC in India’s 2014 General Election to engage voters around key issues[16]. In Sri Lanka, the Centre for Monitoring Election Violence (CMEV) used WhatsApp as a platform to publish, to hundreds of subscribers, information around election violence at both the Presidential and Parliamentary elections. The reason for doing so was to create a platform, in January particularly, largely impervious to censorship (WhatsApp is distributed and has no central server – shutting it down requires data across all mobile networks to be shut off). The BBC’s use is more instructive, and as noted on its website,

There are certainly valid editorial arguments about whether BBC News should really be treating news stories in this way, and whether [it was right] to test out emoticons… However, subscribers really seemed to like the item – it had by far the biggest engagement, in terms of responses, of any item we posted on WhatsApp, with hundreds of people sending back their emoticon faces.

How the BBC has now built on the experience of WhatsApp in India during the election to use chat apps more broadly[17] is a lesson in how these apps can also be employed to create targeted, interactive, engaging deliberative networks, across key demographics, to complement strategies to use content via other media targeted at an older demographic around constitutional reform. Another key example here is the possible use of Viber – an app described by the New York Times as one that helped install the current President in power[18] – to create public chats with select individuals in government around key policy issues. Again, it is the Rajapaksa camp that shows the way others must go[19], if public opinion is to be captured and support for reforms retained.

Technology for the drafters

Aside from all this, projects like Google Constitute[20] help those at the helm of drafting a (new) constitution access comparative examples and information from other countries. The use of data and data visualisation (dataviz) by the Comparative Constitutions Project[21] is also instructive in how specialist platforms, coding and information design can help constitution making. Legislation Lab[22] provides platforms for constitution making process that benefit citizens by making it easy to participate, and for drafters, provides a ‘dashboard’ of information around key policies or points that can help, in or close to real time, with course correction, editing, political buy in, negotiations and other strategic imperatives. A live example in this regard is how it is being used in Chile to discuss its constitution[23]. And if perusing information on that site is a problem (it’s all in Spanish) enter Google Translate. Constitution makers no longer need to rely on time consuming human translations to avail themselves of content or cutting-edge debates in another language – as of now, Google Translate covers 90 languages in total (for text translation). Merely copy a URL into Google Chrome, say yes to a prompt and a translation offering – depending on the complexity of the legal document – a gist of the original, opens instantly.

 

Conclusion

Why do any of this at all? Why does it matter? There is some comfort in the known and business as usual, especially around constitutional reform which has always been led by elites through exclusive, top-down processes that at best only episodically solicit public input, and that too with great suspicion. After over two centuries, the revered Encyclopaedia Britannica went out of print in 2012[24]. As of August 24, 2015 there are 4,951,563 articles on Wikipedia, with over 780 million edits across these articles, an average of around 21. 26 million users are registered with Wikipedia. 2.4 billion visited the site in July 2015 alone[25]. The demise of Encyclopaedia Britannica in our digital age and the astonishing rise and use of Wikipedia is a lesson for constitution making as well – a few experts no longer command complete authority, attention and agency. Recognition there are many experts in the commons, and embracing their feedback and input in a process of constitutional reform is the basic starting point for a process serious about engendering public support around key, contentious issues. Wikipedia is so successful because it is plugged into so many devices, platforms, apps and services seamlessly, and for free. It is accessible in many languages, including in Sinhala and Tamil, and encourages participatory approaches to content curation and creation. Wikipedia (and wikis as a web platform more generally) isn’t perfect, and no one technology is or will be. What information and communications technologies (ICTs) in general offer constitutional reform processes are a menu of adaptable, responsive, scalable, multi-lingual, creative and engaging tools to produce, discuss, disseminate, visualise and archive complex ideas.

The mere introduction of technology into a constitution reform process doesn’t guarantee its success. What is now evident though is that the non-introduction, in a strategic manner, of relevant ICTs in a reform process is almost a guarantee of its failure, or capture by spoilers who are (usually) more adept with new media. As noted by Christian Christensen at the Department of Informatics and Media, Uppsala University in Sweden[26],

… while techno-utopians overstate the affordances of new technologies (what these technologies can give us) and understate the material conditions of their use (e.g., how factors such as gender or economics can affect access), techno-dystopians do the reverse, misinterpreting a lack of results… with the impotence of technology; and, also, forgetting how shifts within the realm of mediated political communication can be incremental rather than seismic in nature.

Constitutional reformers cannot afford to be techno-dystopians, and those from the technology community and media sector, even in support of the most radical reform, cannot afford to be techno-utopians. Careful, measured and sober evaluations around embracing technology can undergird reform processes more resilient to spoiler dynamics, with greater traction in public consciousness, taking root in communities, giving a wider public a sense of ownership in the ultimate document and other benefits associated with deliberative, participatory mechanisms.

It is within Sri Lanka’s grasp. We should not let the opportunity go.

Sanjana Hattotuwa, 25 August 2015

[1] http://www.google.com/loon/

[2] https://twitter.com/gopiharan/status/624075215396433920

[3] http://www.news.lk/news/business/item/7557-sri-lanka-s-mobile-internet-usage-grows-85-8-pct-in-2014-cb

[4] Can be produced on request

[5] https://www.colombotelegraph.com/index.php/polls-social-media-during-the-jan-8th-electioneering-process

[6] http://democracyos.org

[7] http://www.washingtonpost.com/news/politics/wp/2015/05/26/heres-how-the-first-president-of-the-social-media-age-has-chosen-to-connect-with-americans/?tid=sm_tw

[8] http://edition.cnn.com/2013/10/22/politics/obamacare-website-problems/

[9] http://www.socialbakers.com/statistics/facebook/pages/total/sri-lanka/

[10] http://www.slate.com/articles/technology/future_tense/2014/07/five_lessons_from_iceland_s_failed_crowdsourced_constitution_experiment.html

[11] https://sanjanah.wordpress.com/2012/05/27/the-sri-lankan-meme/

[12] http://groundviews.org/2015/08/20/archives-of-general-election-2015-slge15-genelecsl/

[13] http://icaruswept.com/2015/08/19/mapping-election-influence-on-social-media-part-two-facebook/

[14] https://www.facebook.com/LibyanJustice?fref=ts

[15] https://www.facebook.com/LiberiaConstitutionReviewCommittee?fref=ts

[16] http://www.bbc.co.uk/blogs/collegeofjournalism/entries/b2b67bf8-13ce-3acb-9a29-c9680cc77c9e

[17] http://digiday.com/publishers/bbc-goes-global-chat-app-strategy/

[18] http://www.nytimes.com/2014/12/26/world/for-sri-lankan-president-renounced-by-aides-confidence-of-re-election-dims.html?_r=0

[19] https://twitter.com/RajapaksaNamal/status/634648727920078848

[20] https://www.constituteproject.org

[21] http://comparativeconstitutionsproject.org

[22] http://legislationlab.org/en/

[23] http://laconstituciondetodos.cl

[24] http://mediadecoder.blogs.nytimes.com/2012/03/13/after-244-years-encyclopaedia-britannica-stops-the-presses/

[25] http://www.similarweb.com/website/wikipedia.org

 

[26] http://eclass.uoa.gr/modules/document/file.php/MEDIA118/political%20participation%20and%20online%20activism%20(βλ%20σχετικά%20με%20social%20media%20στους%20συνδέσμους)/discourses%20of%20technology%20and%20liberation_Twitter%20Revolutions_Communication%20Review2011.pdf

From hate and harm to aid and advocacy: Angelo Fernando’s ‘Chat Republic’

Cross-posted from Groundviews.

###

Angelo Fernando, in addition to being a long-standing columnist in the Lanka Monthly Digest (LMD) is also the author of a new book, Chat Republic: How Social Media Drives Us To Be Human 1.0 in a Web 2.0 World.

We begin our conversation on matters digital and online by looking at how Angelo’s father in particular networked socially in the world of brick and mortar, and how this shaped the author’s take on online social networking and new media. After going into how Angelo started to get interested in new media, and web based communications and communities, we talk about his take on media literacy, and its importance today.

We then explore, based on a particular section in Chat Republic, the author’s own journey in using social media, from the time just after the Asian tsunami when his blog became a virtual clearinghouse of information, to the more recent advances and platforms he covers in the book. Flagging what at the time of the recording were unprecedented social uprisings in Turkey, we go on to talk about the current state of the debate on professional and amateur journalists, and whether this really even matters anymore.

Given what is a genuinely disturbing rise in online hate speech (in Sri Lanka, but more generally around the world), Angelo then goes into how he perceives the ‘Chat Republic’ can and should address this issue, and why media literacy in important in this regard.

We then talk about the culture of what can be called over-sharing, and how a tsunami of multimedia and geo-referenced content from mobile and web based apps, platforms and services stand, in large part, to be irrevocably lost and also owned by corporations to often reuse as they see fit. Confessing that he actually writes letters on paper, Angelo then talks about how he approaches the art of writing.

Towards the end, we talk about PRISM, and the mind-boggling revelations by Edward Snowdon (who at the time of recording the programme was in Hong Kong) which all point to a very disturbing state of affairs regarding privacy on the web and Internet in general, and social media platforms in particular. Angelo shares his thoughts on what has recently come to light over the nature and extent of surveillance in countries like the US and UK.

Our conversation ends by Angelo sharing some thoughts about where he wants to take Chat Republicand whether it will be made available in Tamil and Sinhala.

3 day training course on new media

I recently conducted a 3 day course on new media for students, coming from academia as well as mainstream journalism, at the Sri Lanka College of Journalism. In 2010, I did a similar course for the SLCJ Faculty and senior administration staff to build internal capacity to engage with new media.

Though this outline gives a framework for the technologies and issues that I cover, in actual fact, after my initial presentation, the delivery and content respond to what I ascertain are actual needs and challenges faced by those in the classroom. I teach largely in Sinhala and make the class environment as interactive as possible, which is not something many are used to, since lectures in Sri Lanka are often thought of as sterile environments to take down notes and stay silent. Each student has access to a computer and SLCJ encourages them to bring their laptops if they have one.

Far more than web technologies, I teach them new media strategies to deal with censorship, online safety and security basics, minimising risk, content management and disseminating strategies using cloud services and a range of other platforms and tools, including VOIP, web based file transfer and field based multimedia production tools for mobiles. So it’s a large spectrum we cover, and because it is based on class discussion and pegged to real world challenges, including censorship and violence, three days goes by in a flash.

I also bring to bear experience from setting up and curating Groundviews and sites like Websites At Risk, which help the class understand though real world challenges I have faced how best to use new media to bear witness to whatever issues they are passionate about, ranging from sports to human rights violations.

Groundviews for iPad: Lessons for online media

One of the advantages of using a robust and recognised content management system for an online media initiative, such as WordPress, Joomla or Drupal, is that unlike a custom tailored solution, it is able to leverage the innovation of third party developers. Onswipe is a key example of this. Developed for and now available on every single wordpress.com blog, and also available as a plugin for any self-hosted WordPress site, it renders the site content on Apple’s iPad look very nice. Visually akin to the stunning Flipboard, Onswipe is not an app and relies of HTML5 to render site content on the iPad.

Groundviews has from 2006 run on WordPress. A few days ago, we enabled Onswipe on it, making it the first media website in Sri Lanka to tailor its content to iPads, a few days after we launched a native iPhone 4 app for the site. As noted in a blog post,

GV iPad app

After our launch of Sri Lanka’s as well as South Asia’s first citizen journalism app for Apple’s iPhone 4, we are now pleased to launch a version of the site tailored for Apple’s iPad. Leveraging Onswipe for WordPress, the site content now viewed on an iPad 1 or iPad 2 is beautifully rendered and provides easy access to share content through Twitter, Facebook as well as via email.

Click here for more screenshots of Groundviews running on the iPad.

Onswipe on the original iPad has some ways to go before it becomes as polished as Flipboard. It’s still not very configurable, and compared to the smooth transitions and animations of a native app, the HTML5 processing takes its toll on page load and response times on the original iPad, though this may be better on the iPad 2 with its dual core processor and far better graphics. That said, the content is much more readable and even comments are presented in a very accessible manner.

There are bugs. HTML5 video embeds (from Vimeo) don’t work. Site navigation is very rudimentary. The plugin does not give any option to tweak the navigation options / menu items it automatically sets up. Some pages scroll and load with a lot of screen flicker. Scrolling takes time. Airprint functionality is not available. There is no search functionality, and that which is built into a self-hosted site does not always work.

Onswipe promises many improvements in the future,

“The full Onswipe platform will come with a vast number of themes, support a ton of touch devices, and other sources such as twitter, flickr, and youtube. There’s also some secret sauce we’re working on for social interactions across all Onswipe powered sites.”

The reason Groundviews embraces plugins like Onswipe is that I believe journalism’s content delivery has to match the consumption patterns of consumers. It also showcases what can be done using standards based web technologies to promote compelling content through engaging design – form follows function, and allows for more persistent engagement with and sharing of what is published. The news industry in Sri Lanka is outrageously ignorant of best practices on the web. Without exception, all major mainstream and well as many citizen journalism websites in the country demonstrate so many flaws in design that it reflects an approach to online news as an adjunct to what is published in newsprint. Instead of a bad facsimile of what is in print, Onswipe demonstrates what is possible, for zero cost, when web media is developed on a standards based technical architecture, and with news consumption trends in mind in and out of Sri Lanka.

Not that anyone in Sri Lanka’s media industry is listening, or comprehending.

Behind the scenes: How to upgrade a citizen journalism website

Updated 22nd December 2010 with list of plugins used on the site.

Groundviews launched its new version today. It was a radical departure from the look and feel of the old and first version to the new avatar.


Old / original version

Groundviews New
Current version

Counting articles and comments, Groundviews has, at last count, well over 5.5. million of words of content published since 2006. This does not include the photos, audio and video featured on the site. The sheer size was its own worst enemy – once an article went off from the homepage in the previous version, readers had a hard time rediscovering it. Site search was ineffective, inaccurate and slow to boot. While the site had a distinct look and feel loyal readers had come to love, it was evident that a lot of the content useful for researchers and historians, as well as serious readers, was simply too hard to access.

The new site officially launched today with key improvements. What was done to enhance the features, readability and discoverability of content is not something any other media site in Sri Lanka comes even close to achieving today.

How did we do it? Key to the new site were the following three considerations.

  1. Content discoverability and enhanced search features
  2. Mobile phone and mobile browser friendly content, with particular emphasis on Apple’s iOS based devices (iPhone, iPad, iPod Touch)
  3. Integration with Facebook and Twitter

We didn’t move away from WordPress, which from the get go has served Groundviews well. That said, there was no plugin on WordPress capable of serving the search functionality we required. We turned to Google’s Custom Search Engine instead. For $100 per annum, the CSE we created is the most comprehensive search currently available for a site, bringing to bear Google’s power (including boolean logic operations and specific filetype searches) to enhance content discovery on the site. To complement this new search engine, we created a new Archive page on the site, making it easier to visually navigate to content published in the past.

Groundviews, through the WordPress Mobile Edition plugin, already automatically rendered content on mobile devices to suit each device and browser. This plugin was retained in the new version. The option to go to the full site is present and works best with iOS, Android and Symbian devices.

A strict a standards based design and the switch to HTML5, non-Flash based video was done with Apple’s iOS devices in mind, which don’t run Adobe Flash. All the videos, and the scrolling features on the homepage, are non-Flash based, and work perfectly on any iOS device.

The earlier site had patchy connections to Facebook and Twitter. The new site streamlines these connections. At the end of each article, tight Twitter and Facebook integration make it possible to highlight the story quickly and easily. In addition to this, we continued the use of Apture, first introduced to the site over a year ago. Featured on sites like the Economist as well, Apture comes into its own when one scrolls down any page. The resulting header makes it easy to search for content, as well as post anything to Twitter or Facebook. An added bonus is that double-clicking on any word, or set of words, opens an Apture window that searches Groundviews for that key word or phrase, as well as the wider web. It is an elegant solution that helps retain readers on the site.

Several new technologies are incorporated on the new version of the site. Google’s Feedburner now powers email subscriptions to site content. Full feed RSS is provided by default. The idea that readers have to come to the site itself to read and engage with content is laughable, and yet one that animates the majority of news websites in Sri Lanka. In addition to email subscriptions and full feed RSS, another new technology is the site’s tight integration with Instapaper. As Instapaper’s website notes,

“Instapaper facilitates easy reading of long text content.We discover web content throughout the day, and sometimes, we don’t have time to read long articles right when we find them. Instapaper allows you to easily save them for later, when you do have time, so you don’t just forget about them or skim through them…. The times we find information aren’t always ideal for consuming it. Instapaper helps you bridge that gap.”

It’s also important that Instapaper has iPhone / iPad apps, making it very easy to save and read site content on these devices, with seamless content synchronisation.

As noted in the email sent out announcing the launch,

“The site update has preserved links from the previous avatar and Google indexing. What this means is that references to site content made for example in academic journals are still valid, and that existing indexing of site content on Google is unaffected by the upgrade.”

The point about preserving Google indexing is important because over 2009 and 2010, the website of the Daily Mirror, one of Sri Lanka’s leading mainstream media newspapers (published by arguably one of the most profitable and tech savvy media houses, the Wijeya Group) underwent around over 3 major revisions. One revision completely rendered the Google indexing of the site’s articles worthless by changing the internal site links. Further, even today, this leading online news site offers a pathetic search engine seemingly designed to hide content rather than expose it. As I noted in Daily Mirror’s online woes reveal an industry issue,

It is one thing to know about web and new media, quite another to strategically leverage it to strengthen brand identity, content consumption and forge new models of participatory, independent and indeed, investigative journalism. Though newspapers in Sri Lanka have embraced the likes of Twitter, Facebook and web media, there is no real understanding of any of the platforms, the manner in which content needs to be tailored for each of them, the varying consumption and delivery patterns or through them, how consumers can be made to engage with the news in more engaging ways.

Underlying technology aside, the new design uses a new typography and layout, leveraging white space, line spacing and content placement to enhance readability.

Other key plugins for WordPress used on the site are:

  1. Akismet, for handling automated comment spam
  2. WP Captcha Free, complements Akismet, and guards against comment spam from contact and comment boxes
  3. Audio player, for MP3 playback
  4. Similar posts, for reader retention and content discoverability
  5. WP-Print, for easy formatting of a post for printing
  6. WP-Post Views, for displaying how many times an article has been read
  7. WP-CommentNavi, for page navigation on the site

The design, content migration and technical features were implemented by Cezar Neaga. It is almost impossible to find WordPress expertise in Sri Lanka to the level of complexity Groundviews demands. Cezar’s keen eye and technical proficiency helped a great deal to realise our core requirements for the new version.

At the end though, what drives a site is its content. All of the design elements and technical features are anchored to the international award winning content featured since 2006 on Groundviews. The new site makes this content more easily accessible and more visually appealing. It is also the basis for new, compelling ventures in citizen journalism lined up for 2011 and beyond.

Watch this space.

Launch of Groundviews 2.0: Compelling citizen journalism from Sri Lanka

Groundviews

Regular readers of Groundviews would have noticed the site upgrade that went live last week. The new website sports a complete overhaul of underlying site technologies and presentation.

Content is now presented in an easier to read font and format. More white space enhances readability and the rolling features tabs on the homepage allow readers to go directly to articles that are topical. Other key features of Groundviews 2.0 include:

  • The critically acclaimed special editions and other key sections of Groundviews are now more easily discoverable through the top menu
  • A completely overhauled site search, now powered by Google, means that the full power of the world’s leading search engine is available on Groundviews as well. The same boolean operators and advanced search features of Google can now be leveraged on the site. Combined with a brand new archives page, the new archive page addresses one of the most requested features of the site.
  • HTML5 (i.e. non-Flash based) video and standards based site design means that content will display on all modern browsers as well as iPhone’s and iPad’s.
  • Tight integration with Facebook and Twitter makes it easier to share and highlight content on two of the world’s leading social networks
  • Easy to use email subscription powered by Google’s Feedburner means that full articles are available in your inbox without ever having to visit the site.
  • Integration with Instapaper is a boon for researchers and even regular readers. Instapaper is a free and simple tool to save all web pages on the site for reading or printing later, and is available across all browsers and even on the iPhone and iPad.
  • Powered by Apture, double click on any word or phrase on any page, and the site now features a comprehensive, elegant inline search for content related to the word(s) from the site, as well as from the larger web.
  • The site is optimised for mobile browsers. On any iOS device, Symbian phone or Nokia browser, the site will display a version optimised for mobile browsing. The full version of the site is only a click away for mobile devices capable of rich content display, such as the iPhone, iPad or any Android browser.

The site update has preserved links from the previous avatar and Google indexing. What this means is that references to site content made for example in academic journals are still valid, and that existing indexing of site content on Google is unaffected by the upgrade. As before, full-length RSS feeds for new content as well as comments are available on the site, which can be incorporated into any RSS feed reader.

There are a lot more technical upgrades to the back-end of the site that enhance reliability, scaleability and content discoverability.

With over two and half million words of original content, and at last count, close to around three million words of commentary, Groundviews is a sui generis trove of critical debate and content for researchers, historians and others interested narratives beyond government propaganda and the bias of mainstream media.

We welcome you to engage with this content, and support us in our work over 2011 and beyond.

Satire, Rap and Wikileaks?

YouTube enables new forms of expression, and the Rap News is a cogent example. I’ve watched a few episodes in the past and you don’t have to like the genre of music to appreciate the talent, and indeed, acute political awareness that informs these productions. This recent one on Wikileaks is a case in point – it’s brilliant.

If you have a hard time following the lyrics (they are hard-hitting and intelligent) click on the CC icon at the bottom of the video window for Closed Captions / subtitles.

Young Asia Television, a few years ago, tried a similar experiment with an anti-war rap video called ‘Lions and Tigers’ which got a very positive reception amongst the youth at the time.

The Rap News, however, is in a class of its own.